SACMI presents new services to its Brazilian customers

SACMI presents new services to its Brazilian customers

Two days organised by SACMI do Brasil, one of the SACMI Group's first foreign branches, in Brazil's main ceramic districts, Rio Claro (Santa Gertrudes) and Criciúma. A not-to-be-missed opportunity to learn more about current trends in the ceramic market and, above all, about the new customer services available in Brazil so you can always get the most out of your investment in SACMI technology

Two days, 17 and 18 October, in Rio Claro and Criciúma, where the main Brazilian ceramic companies are located. Objective, to promote the new facility and customer services of SACMI do Brasil.
Established in 1969 and one of the first to accompany SACMI's growth throughout the world, SACMI do Brasil presents itself to the market with a top-level team and recently upgraded production and service facilities. This improves its ability to work alongside the customer every day so that they can always get the most out of their investment in SACMI technology.

Rio Claro, 17 October

Here, in the heart of the Santa Gertrudes ceramic district, SACMI do Brasil recently inaugurated its new technical hub, the first facility of its kind outside Italy.
Original spare parts and always-available technical support, which are already one of SACMI's distinctive features throughout the world, are supported in Brazil by a local team dedicated to providing assistance through the new digital tools, the Help Desk and the SACMI SPACE portal.

What does this mean? A service that speaks the customer's language, better co-ordination of remote and on-site assistance, in essence a tool that supports the customer in the day-to-day management of the systems, the implementation of modernisation projects and the start-up of new production lines.

Several topics are on the agenda, starting at 6 p.m. From the main trends in the Brazilian ceramics market, which SACMI has transformed into numerous projects and references, the day continues with a focus on the new services offered by the technical hub and, in particular, on customer support provided in synergy with the Italian parent company. 

During the various sessions, customers will be able to learn more about technological switch opportunities – for example from traditional dry grinding to wet grinding – preliminary to adding greater value to the ceramic product, also with a view to exports.

From technology to maintenance plans, with the new SACMI Smart & Secure Service, to the new functions offered by the S.P.A.C.E. service portal and its application that makes them available anytime and anywhere, from any connected device.
The day will end with a visit to the new premises of the Rio Claro hub, which were recently extended in terms of floor space to ensure greater stock availability of original spare parts and consumables.

Criciúma, 18 October

Providing extensive support remains the main focus for SACMI in Brazil, the largest and most important market in South America for the supply of Tile technology. This is why after the first day in Rio Claro, the spotlight turns to Criciúma, State of Santa Catarina.
In this case, local partners are invited to the Novotel Hotel (from 6 p.m.) to listen to the speeches, which similarly range from an analysis of the main technological and market trends to the new SACMI support services.
Those interested can use the invitation email received from SACMI do Brasil to sign up for the events and confirm they will attend. 


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